You can report an outage from the ComEd mobile app, even if you don't have a My Account profile! Note: You can expedite the process by signing in to your My Account first. Use the below list and choose your preferred method.Ĭustomers can report an outage by going to the Report Online page. You can report an outage through a variety of channels.
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If asked to verify your identity to begin service, use the information below for acceptable documentation and how to find the nearest location to verify your identity. Complete the steps in each window and select Continue.Choose the Stop or Move Service option.From the main menu, select the My Account tab, then the.Tip: If you have a My Account, you can sign in to your account first to expedite the process. Use the below steps to stop or move service online: OR log in to your online My Account profile ComEd account number and account phone number.Date to start service at new address (if applicable).Date to stop service at current address.Speak with a ComEd Customer Service Representative for either a stop or move service request at 1-800-EDISON-1 (1-80).
Use our automated phone system to stop service.Note: Commercial customers can only stop service online. Use to submit a stop or move service request online. Customers can stop or move service one of three ways: